All of the most common questions answered here…

Whether you are an experienced traveller or are considering your first small-group tour, we’ve put together some of the most common questions we get asked about our tours of Britain. Scroll through the questions below and click them to see the answers. If you have any further questions which aren’t answered here, please send us email to info@go-tours.co.uk or give us a call on +44 (0) 2037110147.

 

Before you book:

 

On the page of the tour you wish to join, click the green ‘Book Now’ button. Then choose your travel date & complete your customer information. Once your booking has been processed we will send you a confirmation email. Our online booking system is simple & secure and we accept a variety of credit & debit cards, as well as PayPal.

Anyone! You are welcome to join us whether you are a single traveller, a couple, a group of friends or a family (with children over the age of 5). Our tours are designed to be suitable for everyone!

We thinking going solo is a great way to travel, and encourage single travellers to join us on tour! Our tours travel in small groups, so the atmosphere is very friendly and it’s easy to get to know your fellow tour companions.

With us, small groups are guaranteed. Our tours travel with a maximum of 16 passengers each. By travelling in small groups there is always a friendly atmosphere, which provides a more authentic tour experience. By travelling in smaller vehicles our tours can use smaller country roads and access locations that many other tours cannot!

Short tours:

If you are joining one of our short tours, then your accommodation is pre-arranged. When you book, simply choose the most suitable option for you, and we will make the arrangements. You can then pay on arrival. All the rooms we arrange will be en-suite and breakfasts are included. If you wish to arrange your own accommodation that’s absolutely fine, please contact us via: team@go-tours.co.uk.

Extended tours:

With our extended tours, your accommodation is included in the price. All the rooms we arrange will be en-suite and breakfasts are included. If you are staying in hotels, we only work with hotels that are 3* or more.

Our cancellation policy is flexible, but should you need to cancel, please let us know as soon as possible. To receive a refund for one of our day tours please cancel at least 24 hours before your departure, and for our extended tours please cancel at least 21 days ahead of your departure date. For our full cancellation policy, please take a look at our Terms and Conditions.

Our Flexi-Deposit is available for some of our extended tours. With the Flexi-Deposit you can secure your booking with a deposit payment of 20%. This deposit is refundable and amendable should you need to change your plans. The remaining balance of your booking will be due 50 days before your departure date.

Preparing for your tour:

 

Most of our tours start and finish at the Mercure London Kensington Hotel, which is close to Earls Court underground station. The only tours which have a different location are the Day In Kent and France & Paris tour. These two tours start and end at the DoubleTree by Hilton Hotel, which is two-minutes walk from Tower Hill station.

For all of our tours we kindly ask that you arrive at least 15 minutes prior to the departure time to check in.

You are welcome to stay at the hotels from which our tours depart. If you are considering staying at the Mercure Kensington, then GO-tours guests will receive a special discount for any stays. Click here to find out more.

Each person may bring one suitcase and one carry-on item, such as a backpack. We ask that your suitcase does not exceed 15kg in weight, due to our minibus weight restrictions. If your luggage is too large or heavy, then we may not be able to accept it.

Most accommodation providers and restaurants are able to cater for all types of dietary requirements. But if you have any specific dietary needs or allergies, then please let us know.

There will be times where you may be on your feet for a while, so comfortable footwear is recommended! Also, due to the unpredictable nature of British weather, we advise bringing waterproof clothing. For up to date weather reports, visit: www.bbc.co.uk/weather.

We require that all of our guests travelling with us have appropriate travel insurance cover.

When you check-in, please bring your booking confirmation, which we will have sent you via e-mail after you booked your tour. You can show us your confirmation on a phone or tablet, so you do not need to print it.

During the tour:

 

The day normally begins between 8.30-9.00am when the tour sets off. Whilst travelling in the minibus your Driver-Guide will provide fun and interesting commentary about the places you are seeing whilst travel along the scenic country roads. At each stop your Driver-Guide will explain the relevant history, details of the places of interest and attractions, suggest places to eat and answer any questions you may have. Our days exploring generally conclude by 6pm.

If you are travelling on one of our overnight tours, then you will be picked-up and dropped off directly at your accommodation each day.

A Driver-Guide is an all-in-one tour guide, driver and comrade on the road! During a tour the Driver-Guide will of course drive the minibus, but also provide fun and interesting commentary about all of the places that you visit. During the tour if you have any problems or questions, your Driver-Guide will be there to help. Our Driver-Guides are passionate, hard-working & there to ensure you have a fantastic, memorable tour!

Yes of course! All of the destinations described in the tour itineraries are places that we visit and explore. The amount of time at each stop will vary depending on the specifics. So, we may take a quick 5-minute photo stop for scenery. Whilst at more siginficant destinations we will stop for several hours, to allow ample time to fully explore.

Our tours travel in comfortable, 16-seater modern Mercedes minibuses, which are fully air-conditioned, have leather seats, tinted passenger windows and device charging facilities. Our minibuses are very fuel-efficient and they are regularly maintained & serviced.

Entrance fees to attractions are not included in the cost of the tour, unless specified. We want to give you the choice of how you spend your time in the places we visit. During the tour your Driver-Guide will inform you about the attractions and the relevant admission fees.

Examples are as follows, with prices correct for 2020/21:

  • Cliffs of MoherAdult  €10, Concession €9
  • Eiffel TowerAdult from €10.50, Concession from €5.20
  • Hardwick HallAdult £7.90, Concession £7.10
  • Kings College CambridgeAdult £10, Concession £8
  • Roman Baths, BathAdult from £17, Concession from £16
  • Shakespeare’s BirthplaceAdult £13, Concession £9
  • StonehengeAdult £21.10, Concession £19
  • Titanic MuseumAdult £19, Concession £15.50
  • York MinsterAdult £12, Concession £9

Other questions:

 

We strive to ensure that our operations have as little impact on the environment as possible. Our minibuses are very efficient, and by operating tours we are taking cars off the road. We also support tree planting projects in order to offset our carbon emissions. See our Sustainable Tours page for more details.

No. It is part of our company policy that we never receive any commission from accommodation providers. We have chosen to work with selected hotels and B&B’s that provide a high standard for our guests. It is important for us to maintain a positive relationship with our partners; working together to provide you the customer with the best experience possible.

We suggest that to make the most of our tours you need to be comfortable walking so that you can explore all of the places we visit. However, the tours are for you to enjoy as you wish. For those who enjoy walking and hiking there will be ample opportunities to explore, whilst those who wish to enjoy a more relaxed pace can do so. Our tours are not strenuous, but are designed to make the most of each day and give you sufficient time to explore all of our destinations.

Yes. We offer private tours, which can either be based on one of our existing itineraries, or totally bespoke, based on your specific requirements. To start the process, head to our Private Tours page and complete your tour request. Once submitted we’ll get back to you with further info.

We always want to know if you enjoyed travelling with us, and to share your experience, post your photos on Instagram or Facebook, or leave a review on TripAdvisor. If you have specific feedback about our tours, please send us an e-mail to team@go-tours.co.uk.

If you have any further questions, please feel free to contact us via: info@go-tours.co.uk.